beetbd Privacy Policy

1 Introduction and Scope

beetbd ("we", "us", or "platform") is an online casino and sports betting platform operated for users in Bangladesh. We fully respect the privacy of our members and are committed to ensuring the security of your personal information.

This privacy policy describes what types of information beetbd collects, how that information is used, in what circumstances information may be shared with third parties, and what your rights and choices are. This policy applies to the beetbd.lat website and all services connected to it.

If you do not agree with any part of this policy, please refrain from using beetbd's services. If you have any questions, contact our support team.

2 What Information We Collect

beetbd collects different types of information in different circumstances. Details are provided below:

2.1 Registration and Account Information

• Full name and username
• Date of birth (for age verification — only for those aged 21 or above)
• Email address and password (in encrypted form)
• Mobile number
• Address (including city and division)
• National ID card or passport details (if required for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies
• Game history and betting records

2.4 Communication Information

• Records of live chat conversations
• Messages sent via email
• Details of complaints and feedback

3 Purpose of Information Collection

beetbd collects and uses your information for the following purposes:

• Account management: To create, verify, and manage your account.
• Identity and age verification: To confirm that you are 21 years of age or older and a real person.
• Financial transaction processing: To securely complete deposit and withdrawal requests.
• Customer service: To help resolve your questions and issues.
• Fraud prevention: To prevent illegal activity, money laundering, and other security risks.
• Responsible gaming: To protect members by identifying problematic gambling patterns.
• Service improvement: To improve the platform by analyzing user experience.
• Marketing communications: To keep you informed about relevant offers and promotions (with your consent).
• Legal compliance: To comply with applicable laws and regulations.

4 Legal Basis for Processing Information

beetbd processes your personal information on the following legal bases:

• Contract performance: Processing information necessary to fulfill our service agreement with you.
• Legal obligations: To meet financial fraud prevention and other applicable legal obligations.
• Legitimate interests: For platform security, fraud prevention, and service quality improvement.
• Consent: Based on your explicit consent for marketing communications and optional services.

You may withdraw consent given for marketing communications at any time. Contact our support team to withdraw consent.

5 Sharing Information with Third Parties

beetbd never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology partners: Technology service providers that assist in operating the platform, who work under strict confidentiality agreements.
• Game providers: Pragmatic Play, Spribe, JILI, PG Soft, and other providers receive only the information necessary for game operation.
• Legal authorities: To relevant authorities in cases of court orders or other legal obligations.
• Fraud prevention agencies: For the detection and prevention of financial crime.

All third-party partners are required to maintain standards equivalent to ours in protecting your information.

6 Cookies and Tracking Technologies

The beetbd website uses cookies and similar technologies. Cookies are small files stored in your browser that help us improve your browsing experience.

Types of cookies we use:

• Essential cookies: Necessary for the basic functionality of the site (login sessions, security).
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand user behavior and improve services.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

7 Data Security Measures

beetbd has adopted industry-standard security measures to protect your personal information:

• SSL encryption: All data transfers are protected by SSL/TLS encryption so that third parties cannot intercept information.
• Password hashing: Your password is never stored in plain text — only as a strong cryptographic hash.
• Two-factor authentication: An additional layer of security to protect your account.
• Restricted access: Only authorized staff can view information necessary for specific tasks.
• Regular security audits: To identify and address system vulnerabilities.
• Firewall and intrusion detection: Advanced technology to prevent unauthorized access.

While we are committed to ensuring the highest level of protection, no system is completely impenetrable. If you notice any suspicious activity, please notify us immediately.

8 Data Retention Period

beetbd retains your personal information only for as long as necessary or as required by legal obligations:

• While the account is active: All relevant information is retained for as long as your account remains open.
• After account closure: Financial transaction records and identity verification information are retained for a defined period as required by law.
• Marketing information: Removed from marketing lists immediately upon withdrawal of consent.
• Cookies: Each cookie has its own expiry period, typically ranging from a session up to a maximum of 12 months.

After the retention period ends, information is securely deleted or anonymized.

9 Your Rights

You have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request correction if your information is inaccurate or incomplete.
• Right to erasure: In certain circumstances you can request deletion of your information (where there is no legal obligation to retain it).
• Right to restrict processing: In certain circumstances you can ask us to limit the processing of your information.
• Right to object: You can object to specific uses of your information.
• Right to data portability: You can receive your information in a structured, commonly used format.
• Right to withdraw consent: You can withdraw consent at any time for processing based on consent.

To exercise these rights, contact our support team. We will generally respond to your request within 30 days.

10 Privacy of Minors

beetbd's services are for those aged 21 or above only. We do not intentionally collect any personal information from anyone under the age of 21.

If we believe a minor has created an account or provided us with information, we will immediately close that account and delete the related information. If a parent or guardian believes their child is using beetbd, please contact us.

11 Third-Party Links

If the beetbd platform contains links to any third-party websites, those sites have their own privacy policies and are not under our control. We recommend reading their privacy policies before visiting those sites. beetbd is not responsible for any activity on third-party sites.

12 Changes to This Policy

beetbd may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through a clear notice on the platform.

After each update, the "Last Updated" date will change. If you continue to use beetbd's services after a change, you will be considered to have agreed to the updated policy. Please check this page regularly.

13 Contact and Complaints

Contact us for any questions, concerns, or requests related to the privacy policy. Our support team is available 24 hours a day, 7 days a week.

We aim to respond in writing to your privacy-related requests within a maximum of 30 business days. For urgent matters, contact us via live chat.